Shipping policy

Last Updated: August 28, 2026

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and US federal holidays). Orders placed after 2:00 PM EST will begin processing on the following business day.

You will receive an automated email notification with tracking information as soon as your order leaves our fulfillment facility.

2. Shipping Eligibility & Territory Exclusions

DJ&A USA ships exclusively to street addresses within the 48 contiguous United States.

We currently DO NOT ship to:

    Alaska or Hawaii

    US Territories (including Puerto Rico, Guam, US Virgin Islands, American Samoa, and Northern Mariana Islands)

    APO, FPO, and DPO military addresses

    PO Boxes

    International destinations outside of the United States

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the total weight of your package and your shipping destination.

Shipping Option Estimated Transit Time Rate Structure
Standard Ground 3–7 Business Days Calculated at checkout (Free on orders over $100)
Expedited Shipping 2–3 Business Days Calculated at checkout

Note: Delivery times are estimates provided by our ground carriers (USPS, UPS, FedEx) and are not guaranteed.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to update on the carrier website.

5. Damaged, Defective, or Incorrect Items

Because our products are food items, we want to ensure they arrive fresh and intact.

  • If your order arrives damaged or incorrect, please email our support team at customerservice@djaproducts.com within 48 hours of delivery.

  • Please include your order number and clear photos of the damaged items and shipping packaging so we can process a replacement or store credit.

6. Undelivered or Stolen Packages

DJ&A USA is not responsible for packages marked as "Delivered" by the carrier if incorrect shipping details were provided at checkout. If your tracking indicates "Delivered" but you cannot locate your package, please check around your residence and consult with neighbors before reaching out to customer support.